How Fast Can You Make an Order?
We require at least 3 business days notice to ensure we have the necessary ingredients for each order. However, we recommend booking 1–2 weeks in advance for custom cakes or large orders, especially around holidays.

Do You Have a Store Front?
No, we do not. We are a home-based vendor located in Columbus, Indiana.

What Forms of Payment Do You Accept?
We accept all payments through our website. Credit/Debit Card fees may be applied.

When Is Payment Due?
Full payment is due at time of order.

How Do You Accept Orders?
We only accept orders submitted through our online system. Orders placed via email, phone call, or text are not accepted. This helps streamline the process and ensures that no orders are missed. Orders must be placed by an adult (18+). Delivery requires an adult recipient at the delivery address.

Do You Deliver or Offer Pick ups?
We operate as delivery only. Due to HOA (Homeowners Association) restrictions pick-ups are not allowed. If applicable delivery fees are applied at checkout. 

 

Do You Use Royal Icing On Your Sugar Cookies?No, we only use our own homemade Purdue University tested sugar cookie buttercream frosting on the sugar cookies.

Are Your Buttercream Frosting Shelf-Stable?
Yes, our vanilla buttercream is 100% homemade and shelf-stable, tested by Purdue University. We are working on getting more of our buttercream frostings tested for shelf-stability by Purdue University.

Are Your Cakes & Cookies 100% Made From Scratch?
Yes, the cakes, cookies, cupcakes, cake pops as well as the buttercream frostings are all made from scratch. We do not use any box mixes or store bought frostings.

Do you offer gluten-free, vegan, or allergy-friendly options?
At this time, we do not offer gluten-free, vegan, or allergy-friendly options. All of our products are made in a home kitchen that handles common allergens, including wheat, dairy, eggs, nuts & tree nuts.

Do you have ready-made items available for same-day purchase?
No, each order is made fresh and specifically for each customer. However, we occasionally have extra treats available—follow us on Instagram & Facebook for updates.

Do you made wedding cakes?
We currently do not offer wedding cakes, however, we’d be happy to create desserts or smaller celebration cakes for other special occasions.

How should I store my cookies?
We recommend:

Room Temperature Storage:

• Most cookies can be safely stored at room temperature for 2-3 days.

• Keep them in a cool, dry place away from direct sunlight.

Freezing:

• Most cookies freeze well. Use freezer-safe containers or bags.

• Place parchment paper between layers to prevent sticking.

• Freeze for up to 3 months.

 

How should I store my cakes & cupcakes?

We recommend:

Room Temperature Storage:

• Shelf Stable Buttercream frosted cakes & cupcakes can be safely kept covered at room temperature (around 68–72°F)  for up to 2 days.

• Beyond that, refrigeration is recommended to prevent spoilage, but note that refrigeration can sometimes dry the cake or cupcake out — recommend bringing it back to room temperature before serving.

• Cakes & cupcakes should be kept in a cool, dry place, away from direct sunlight and heat sources.

• High humidity or warm temperatures can reduce safe room-temp storage time.

Freezing Whole Cakes:

• Chill the cake first: Place the frosted cake in the fridge in the cake box for 1–2 hours until the frosting is firm.

• Wrap well: Wrap tightly in plastic wrap, then aluminum foil, place in a cake box sealed in a large freezer bag.

• Keep the Label with it which Includes the date and type of cake. Note the freeze date on the label.

• Typically, buttercream frosted cakes can be frozen up to: up to 3 months

• Thawing Instructions:

  • Thaw in the fridge overnight for best results.

  • Let the cake sit at room temperature for 1–2 hours before serving.

  • Do not thaw at room temperature directly — this can cause condensation or spoilage

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What is your changes & cancellation policy?

All orders are made to order and require time, materials, and preparation. Additionally, I only take a certain number of order per week.
Please review the following cancellation terms before placing your order:

• Full Refund: Cancellations made 5 or more days before the scheduled pickup or delivery date are eligible for a full refund.

• Partial Refund (75%): Cancellations made 4 days in advance may receive a 75% refund, depending on the stage of preparation.

• Partial Refund (50%): Cancellations made 3 days in advance may receive a 50% refund, depending on the stage of preparation.

• Changes: Any changes to your order must be submitted in writing and confirmed at least 2 days before the scheduled pickup or delivery date.

• No Refunds: Cancellations made within 48 hours of the pickup or delivery date are non-refundable.

• Missed Pickups / No-Shows: These are also non-refundable.

By placing an order, you agree to these terms.

 

Allergy Warning & Liability Disclaimer

• Our products are made in a home kitchen that is not inspected by the state health department and may contain or come into contact with common allergens including, but not limited to: wheat, eggs, dairy, peanuts, tree nuts, soy, fish, shellfish, and sesame.

• Please check our product labels (located on the menu page) carefully to ensure there aren’t any ingredients that may cause allergies.​​ While we do our best to prevent cross-contamination, we cannot guarantee that any item is completely free from allergens.

• By placing an order, you acknowledge and accept these risks and agree to release Holiday Cakery from any liability related to allergic reactions or food sensitivities. If you have any concerns or severe allergies, please contact us before ordering.